Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account data: name, email, phone number, date of birth, gender.
• Booking data: consultation details, birth chart information, payment records.
• Report data: questions submitted for reports, uploaded files.
• Communications: messages sent through contact forms or support channels.

2. How We Use Your Information

• To provide astrology consultations and generate personalized reports.
• To process payments and manage bookings.
• To send booking confirmations, reminders, and meeting links.
• To deliver completed reports via email.
• To improve our services and user experience.
• To send marketing communications (only with your consent).

3. Data Sharing

We do not sell your personal data. We share information only with:

• Astrologers: Booking details and birth information are shared with your assigned astrologer.
• Payment processors: Razorpay processes payment data securely. We do not store card details.
• Email services: Resend delivers transactional and marketing emails.
• Cloud storage: Supabase stores user data and uploaded files.
• Legal requirements: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including encryption, access controls, and secure infrastructure. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking and payment records are retained for 5 years for legal and tax compliance. You may request data deletion by contacting us.

6. Your Rights

• Access: Request a copy of your personal data.
• Correction: Update inaccurate data via your dashboard.
• Deletion: Request deletion of your account and data.
• Opt-out: Unsubscribe from marketing emails at any time.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or sell cookie data to advertisers.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy-related inquiries, contact us at privacy@astrovakta.com.